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Lorry Route

Company information

Address

International House
24 Holborn Viaduct
London
EC1A 2BN

Phone

0207 952 0450

Email

hello@lorryroute.com

Frequently asked questions

General

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I need some help deciding which package is right one for me/for my fleet, who do I contact?

I need some help with my Lorry Route account, who do I contact?

Is Lorry Route free?

No. We invest in the latest technology to ensure our routes are compliant, fast, efficient and green. Whatever your budget, we have a package to suit. You can pay monthly or annually and cancel your subscription at any time.

Can I use Lorry Route for my vans, minibuses or coaches?

Yes! You can add any vehicle dimensions when setting up your vehicles, no matter how big or small! Restrictions such as time restrictions in major cities don’t just apply to HGVs.

Do I have to use Lorry Route?

With so many rules and road regulations it can be difficult to plan your journey for HGVs. We are working on partnerships with important industry professionals to make this the case, so we suggest you get ahead of the game and plan your routes with Lorry Route now which are compliant, the fastest on the market, efficient and green, saving you money on fuel costs, maintenance, missed drops and those dreaded PCNs.

What is a compliant route?

A compliant route is a route which complies with road traffic requirements such as vehicle weight, bridge heights, tunnel restrictions, schemes like the London Lorry Control Scheme, and local authority requirements for HGVs.

How do I get started?

It’s quick and easy. Select a plan which suits you and register. Once registered add your vehicle and generate a compliant route of get in touch.

Is the London Lorry Control Scheme (LLCS) managed by Lorry Route?

No. The LLCS is managed and enforced by the London Councils who are independent to Lorry Route… however Lorry Route provides routes which are fully compliant with the LLCS. Therefore, if you receive a pesky PCN fine, you can provide evidence of the route given and the actual route taken using your online account.

Note: Your vehicle must be registered with the London Councils. You risk a PCN if your vehicle is not registered even if you are using a compliant route. Learn more about LLCS here

How can Lorry Route help me?

Lorry Route plans the routes needed for you HGVs. We take your vehicle dimensions and navigate them around the UK, to enable a safe, cheap and green route for everyone.

Who is Lorry Route for?

Any sized fleet from 1-1000! We have a package for all, whether you are the driver or the fleet manager, we work with councils across the UK to provide compliant routes that reduce mileage and fuel, avoid bridges strikes and low emissions zones, as well as avoid PCNs given out by cities including the LLCS.

What is Lorry Route?

We take into account your:

  • vehicle dimensions,
  • route destinations,
  • date and time of journey,
  • road requirements (e.g. weight limits),
  • bridge heights,
  • temporary road closures (e.g. roadworks, major events),
  • low emission zones
  • local authority requirements such as London Lorry Control Scheme.

To give you one or many compliant routes for yourself or for your fleet.

Lorry Route is the UKs leading smart online route planning tool for Fleet Managers, Transport Operators and HGV drivers. We use the latest technology to generate the fastest, most efficient and greenest routes for all sized vehicles throughout the UK.

Our routes are fully compliant with City Control Schemes across the UK, including London which means never having to pay a fine again and protecting the British roads at the same time!

Pricing

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Do you store my card details?

No. We use a third-party provider Chargebee who are fully PCI compliant to manage your payment details.

How much is Lorry Route?

We have different plans to suit your needs. You can opt for our monthly or annual plans. See our plans here and get started. You can cancel your plan at any time or get in touch to get some help on which package suits you / your fleet!

Billing

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Will I be notified before my plan renews?

Yes, you will be notified by email 30 days before your plan renews.

Does my plan auto renew?

If you’re on a Monthly plan, your plan auto renews each month on your billing date. If you’re on an Annual plan, you plan auto renews each year. For Annual plans you can turn off auto renew at any time which means your plan will expire at the end of the year and not renew.

Can I switch from Annual to Monthly plan?

You can change from an Annual to Monthly plan during your renewal period which is 30 days before your end date.

Can I switch from a monthly to an annual plan?

Yes. You can change from Monthly to an Annual plan at any time. Your annual plan will start at your next billing period.

Can I cancel my subscription?

Yes – don’t worry, we won’t hold you hostage! You can cancel your subscription at any time. Your subscription will continue to be active until your last billing date and you can reactivate your account at any time as well.

How do I get a copy of my invoice for my accounting records?

  • Log in to your Lorry Route account
  • From your profile area, click on Invoices
  • Select the invoice you want. To download the invoice, click the download button.

Routing

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Can I add a via point to my route?

Yes. You can a via or waypoint to the route. Add the postcode or street name of the way point. When generating the route, we take into account all the route destinations, vehicle dimensions, date and time of journey, road requirements (eg. weight limits), and local authority requirements such as the London Lorry Control Scheme.

How often do I have to generate a route for the same vehicle and destination?

To ensure your route continues to be compliant and you are using the most up-to-date routing data, we recommend every time you go out on that journey or at least once a week.

Does Lorry Route take into account road closures?

Yes. We receive temporary road updates from a number of local authorities throughout the UK and this number is growing as our network grows. Road updates include roadworks and major events.

Note: We endeavour to include all road updates but we cannot guarantee all temporary road updates are taken into account as this depends on if we have been provided an update from the local authority and if the update was provided in a timely manner.

Can the route change for the same destination?

Yes. As we are always updating our roads data due to temporary road closures (eg. roadworks, major events), new road updates and new local authority requirements, your route may change. Therefore we recommend you generate routes on a regular basis to ensure you are always compliant and using the most efficient and greenest routes for your journeys.

How is a route generated?

We take into account your vehicle dimensions, route destinations, date and time of journey, road requirements (e.g. weight limits), bridge heights, temporary road closures (eg. roadworks, major events), low emission zones and local authority requirements such as London Lorry Control Scheme.

What is a compliant route?

A compliant route is a route which complies with road traffic requirements such as vehicle weight, bridge heights, tunnel restrictions, schemes like the London Lorry Control Scheme, and local authority requirements for HGVs.

London Lorry Control Scheme

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I have an enquiry about a PCN

You can contact the Lorry Control Unit at London Councils at:

How do I contact the London Councils about the London Lorry Control Scheme?

You can contact the Lorry Control Unit at London Councils at:

I didn’t use part of the compliant route because of a road closure. Will I get a PCN?

The London Councils operates the London Lorry Control scheme and therefore decides on if a PCN is issued. If a PCN is issued we advise you to send details of the compliant route from your Lorry Route account with an explanation of what happened.

I received a PCN from London Councils, what do I do?

  • Login to your Lorry Route account.
  • Find the route you have received a PCN for
  • Send the route details to London Councils with an explanation of the route you used

How does Lorry Route help me with the London Lorry Control Scheme?

Lorry Route is an official provider of routes which comply with the London Lorry Control Scheme (LLCS). Therefore when you generate a route you have peace of mind knowing your routes are compliant with the scheme.

Also as an official provider of compliant routes, if you do receive a PCN from the London Councils related to LLCS, you can submit your route generated by Lorry Route as evidence you used a compliant route.

Do I have to use Lorry Route?

No, but we do hope you do! With so many rules and road regulations it can be difficult to plan your journey for HGVs. We aim to give you peace of mind so you can plan routes which are compliant, fastest, efficient and green saving you money on fuel costs, maintenance, missed drops and those pesky PCNs.

I’m travelling into London, what do I need to do?

If you operate a HGV over 18 tonnes between the hours 9pm - 7pm (Mon-Fri) or 1pm Saturday - 7am Monday and not using the Excluded Road Network (ERN), register your vehicle with the London Councils. It’s free and online. Register here.

Then if you want plan your route which is compliant with LLCS, register with Lorry Route and get started straight away. Register here.

What is the Excluded Road Network (ERN) route?

The ERN is a core network of routes your HGVs can use at any time without needing permission from London Councils.

My HGV is 18 tonnes, does the scheme apply to me?

No. The scheme only applies to HGV over 18 tonnes.

Do I have to pay?

No. The London Lorry Control (LLCS) scheme is Free to register. Register here.

If you would like to plan routes which are compliant with the LLCS, you can purchase a subscription with us at Lorry Route. Register here.

Note: You will still need to register your vehicles with the London Councils.

Do I have to register for the scheme?

If you operate an HGV over 18 tonnes and your journey is between 9pm-7am (Mon-Fri) or 1pm Saturday - 7am Monday, you must register your vehicles with the London Councils. It’s Free and online. Register here

What is the London Lorry Control Scheme (LLCS)?

The LLCS controls the movement of heavy goods vehicles over 18 tonnes maximum gross weight, at night and at weekends on specific roads in London. The aim of the scheme is to help minimise noise pollution in residential areas during unsociable hours. Learn more here

Lorry Route App

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How do I cancel my app subscription?

You can cancel  your app subscription through your Apple or Google account

Can I try out the app?

Yes. There is a 7 day Free trial. You can try out all the features before subscribing or purchasing a Lorry Route plan. You can cancel your subscription at anytime.

Can I send a route from Lorry Route to my driver?

Yes. You can send a route from your Lorry Route account to your driver. The route opens in the Lorry Route app and the driver can follow the route. Your driver will need to start from the start location of the route.

How do I access the Lorry Route app?

If you have purchased an Annual or Monthly plan with Lorry Route, you can create a driver login from your web account which they can then use to log in to the app. If you do not have a Lorry Route subscription, you can pay a monthly or annual subscription with Apple or Google store. Cost is £9.99/month or £110/year.

How much is the Lorry Route app?

If you purchased a Lorry Route subscription, the app price is included in the fee.

If you don’t have a Lorry Route account, subscription is £9.99/month or £110/year.

How does the Lorry Route app work?

The Lorry Route app generates a compliant route from the driver’s current location to their selected destination. The driver can share their route with the their transport manager from the app or share the route directly via email or SMS.

What is the Lorry Route app?

The Lorry Route app is a simple to use sat nav for HGVs and is fully compliant with the London Lorry Control Scheme. You can download the app from Apple or Google stores